Terms of shipping
Accon AB offers all our customers shipping options with our contract of shipping. Products sold through the website are excluding shipping. If the customer chooses to carry the goods according to it's own shipping options, customer ID and shipping company must be quoted when ordering. If no customer ID and shípping company are stated when ordering, the goods will be shipped according to our contract and the shipping will be charged separately. If we can not deliver the first time, we will notify you again, and a new shipping option can be agreed upon. The new notification and the extra delivery will be charged at cost.
Time of delivery
We have the majority of our products in stock, and as a result we can offer you a fast delivery, usually within 2-3 days after the order has been placed, or the following week. Occasionally the goods are sent directly from our manufacturing site and then the delivery time is 2-3 weeks. When on occasion, we have a large volume of orders, the delivery time is somewhat prolonged.
Images and texts
We reserve the right for mistakes in images and texts. Please notify us if you discover any errors. Images in the web shop are designed to illustrate an article. If no brand or trade name is specified in the text, different brands or appearance may occur, unless otherwise agreed.
You have the right to return a product within 14 days. If you wish to cancel your purchase, please return the undamaged and unused product to us. You must pay the postage yourself. We do not collect any items sent by cash on delivery. You have the right to return a product within 14 days, in accordance with the law of Distant Trade. The product must be completely unused and the original packaging in the same condition as when you received the product. We will refund the price of the product within 30 days, after we have received and approved the return. (But not the return shipping cost.) Please observe that you must always collect your ordered products in order to be able to use your right of return. If you wish to read the rules in their full extent, please look further down this page. This return policy only applies to individuals. When we sell to traders, we follow Swedish Law.
Conditions of payment
You can choose to pay in advance to our bank account 5202-6770 or by invoice within 30 days (after approved credit report). Your application to become an approved invoice customer will be verified against your corporate identification number and credit report. If the invoice is not paid in time, we reserve the right to charge a late payment fee and interest or any other related fees related to late payments. Our claim will be transferred for billing by Intrum Justitia, unless the claim is regulated at the date of payment.
We charge shipping depending on the weight and size of the product. You can always see the total shipping cost with the selected payment option, that is sent out by email or post. We have no minimum order amount.
If you wish to cancel your order, you can do so providing your order has not already been sent. Please keep in mind that we need time to read your email before cancellation. We receive a large amount of emails, and sometimes it can take several hours before we have time to read your email of cancellation. Please email us as soon as possible, in case you change your mind. If the product has already been sent from our warehouse, you will be charged return shipping.
All products are shipped by our freight company unless the customer notifies us of it's own shipping company, including it's customer identification number, when ordering. By appointment, you can also retreive the goods yourself from our warehouse. Please note! By appointment only! We usually deliver stock products immediately. Exceptions may occur during peak. We reserve the right for any inaccuracies in the stated inventory.
Goods in excess of 35 kg and with a measurement greater than 150x50x50 cm, will be packed on a pallet. If the volumes exceeds 0.53 cubic metres, the goods will also be packed on a pallet. The pallet and the packaging costs will be specified in the order of confirmation. We also ship orders to the Baltics, Norway, Denmark and Finland. Billling and order confirmation will be made from the office in each country. Also other countries, by agreement.
We treat all personal information you provide in accordance with the Personal Data Act (PUL 1998:204). We guarantee that no personal information about you is sold or used in advertisements by third parties, but only used internally by us. Your email adress is used for order confirmation as well as other information about your order. We reserve the rights to distribute newsletters to the email address you have provided, unless you have indicated, when signing up, that you do not wish to receive any. If you wish to alter any data, such as changing your address, say yes/no to the newsletter etc, please log in with your name and password and enter customer service/your data.
Right of return
Return policy may in some cases be granted, if agreed before ordering. Otherwise we follow the return policy rules. (For non-traders of Swedish residens). You have the right to return ordered products within 14 days in accordance with the law of Distant Trade. The product must be completely unused and the original packaging in the same conditions as when you received the product. We will refund the price of the product within 30 days, after we have received and approved the return. (But not the return shipping cost.) Please observe that you must always collect your ordered products in order to be able to use your right of return. Please note, that if you exercise your right to cancel, the product must be delivered directly to us by the Postal Service or similar service. The law of Distant Trade do not apply for traders buying goods. When we sell to traders we follow Swedish law on trade, B2B. If you wish to read the rules for distance contracts, they are as follows:
About Distance contracts
Internet commerce, mail orders and telephone sales, are governed by a new law from June 1, 2000. The law applies when a consumer buys something from a company without the buyer and seller meeting. Such purchases are called distance contracts. This law applies from June 1, 2000 in order to give the consumer better protection when trading, on the internet in particular. It is the law on consumer protection in distance contracts and doorstep selling, known as the law of Distant Trade. It includes requirements for the trader´s information obligations and new rules on consumer´s right of return. The old law on doorstep selling does no longer apply.
For whom and what does the law apply
The law applies for you as a consumer if you buy or lease chattels or buy services from a trader. Regarded as chattels are not just books or furniture, but also shares and other securities, tenant-ownership etc. A service can be, for instance, an alteration, a repair, an installation, manufacturing or demolition work. It can also be a task to someone to perform an intellectual or artistic achievement, such as an architect to do a drawing or a contract for medical treatment of animals or humans. The law also covers digital products delivered electronically, for instance through the internet. The law of Distant Trade applies to both distance contracts and agreements entered into by home sales.
A distant contract takes place when you and the trader do not meet in person. For the law to apply, the trader´s activities must be organized in such a manner that a distant contract can be agreed upon. Some examples of distant contracts are buying online, telemarketing, mail order, TV home shopping and e-mail.
A home sales contract can be concluded at a visit in your home or the home of another consumer, or during an excursion organized by the trader outside his usual sales area. Doorstep selling rules are also applicable when the contract is concluded in your workplace, in hospitals, in conferences, in trains, in connection with an event or at another place, where you not only for the moment is located. An additional condition is that it is the trader who approaches you and not vice versa.
Exceptions of distance contracts
The law does not apply to distance contracts:
relating to insurance, credit or other financial services
relating to the construction of a building or other fixed establishment on land or in water
concluded by means of the vending machine or other similar machine or automated commercial premises
concluded with a telecommunications operator through the use of the public payphone
concluded at an auction in which the bidding is not normally done electronically. Internet auctions are however covered by the law.
Exceptions of doorstep selling
The law does not apply to home sales:
if the price the consumer pays is less than 300 SEK
if the agreement deals with financial instruments referred to in the Act of Financial Trading (1991:980)
regarding contract for insurance
if the agreement applies to construction of a buildling or other fixed establishment on land or in water
if the agreement is concluded at a home visit that takes place at the consumer´s direct request or is directly connceted to the product or service
Notification of marketing at distance contracts
The trader must provide the following information when marketing:
his name and address
the main description of the product or service
the price of the product including taxes and fees
arrangement for payment and delivery
your right of return
costs of distance communication used, unless the cost is calculated at a basic rate, for instance 071 numbers
the duration of the offer
minimun term of the contract
You are entitled to request information in a reasonable time prior to the start of the agreement, so that you are able to consider the terms. Information should also be clear and understandable. For instance, it should be easy to find the information on a web page in internet marketing. At telemarketing the salesman must, already at the beginning of the phone call, provide you with information about his identity and purpose of the call.
Information after purchases at distance contracts
The trader must always inform you about:
your right of return and how it works. What to do when you change your mind and what applies when you have used your right of return.
name and address of where/whom the right of return can be excercised against
warranties and service
the conditions to terminate the agreement if it is indefinite or for a longer period than one year.
Information should be given to you shortly after the conclusion of the contract or at the latest at the delivery, even if it has been issued to you at an earlier stage. The information should be provided to you in a document you can save. If the trader already at the marketing gave you all the information, he is not obliged to do so again, except when it comes to the above statements. It is up to the trader to prove that you have received the information.
When a home sales contract is concluded, the trader must provide you with written information about your right of return, as well as name and address of where/whom your right of return can be excercised against. You must sign a copy of the document as confirmation. The document must be handed over to you along with a return form which you can use to exercise your right of return. The document of information and the document of return must be consistent with specific forms according to Consumer Agency regulations. Your right of return is 14 days.
You now have the right of return for 14 days at doorstep and distance selling. It was previously a week, consequently you now have twice as long. You do not need to state why you have changed your mind. If you regret your purchase, you must inform the trader within the time of return. You do not have to do this in writing. It is, however, crucial that it is clear that you have changed your mind. It is up to you to prove that you have changed your mind in time. It may therefore be wise to send the message as registered mail, or similar, within the time of return, as proof that you have not informed the trader too late.
When does the right of return start to apply?
The right of return applies:
from the date you received a product or a substantial part of it.
from the date of an agreement of a service.
The right of return does not apply until you have received the correct information, and at doorstep selling; the document of return.
The right of return for contracts for special-made products, or clearly personalized products, begins on the date of provided information from the trader, and at doorstep selling; on the date of receiving the return form.
There is no right of return at distance contracts if:
the service has started during time of return with your consent
the price is dependent on financial market flutctuations, for example shares.
the product can not be returned due to its nature
the seal has been opened on audio or video recordings or computer software. This also applies to technical sealing.
the contract regards newspaper subscriptions or a subcription for a magazine
the contract regards betting or lottery service.
The right of return at distance contracts expires if:
the trader has not provided information on return, you lose the right to change your mind one year after you received the product
the service agreement has begun.
the trader has not provided information to be given at marketing, you lose the right to change your mind three months after you received the product
if the service agreement has begun.
you have already excersised your right of return.
You are required to keep the product in the same condition as received. You may not use the product, but can of course carefully examine it. If the product is damaged or lost due to your negligence, you lose your right of return.
When you have exercised your right of return you must:
regarding a product; send or return it to the trader
regarding a service: keep the material available to the trader, unless inconvenient to you. It should not have to cost you anything to return the material to the trader.
If you have received a product, or a substantial part of it, at a home visit or for example during an excursion, and you change your mind, you must keep the product available at the location received. You may also keep the product available at another location, if it can be retreived there by the trader without inconvenience to him. In a contract of service, the material must be returned, provided you do not suffer inconvenience or costs.
Exceptions from the right of information and right of return:
You have no right of return at distance contracts and doorstep selling if you buy:
food or other goods for a household´s daily consumption, such as for instance paper towels, laundry detergent or fuel oil.
if the products are delivered at your home or your workplace and the trader usually distribute the products. The exception does not apply to delivery of goods in particular cases.
This exception only applies to the right of information and the right of return. The other rules of the law apply to your contract.
You have no right of return if the contract applies to:
serving, catering or similar service
cultural events, sports or similar recreational activity, if the trader of the contract undertakes to provide the service on a specific date or within a specified period.
This exception only applies to the right of information and the right of return. The other rules of the law apply to your contract.
The trader is obligated, if you have excercised your right of return, to pay back what you have paid immediately, or within 30 days from the date on which the trader received the products, or if this regards a service; after notification that you have changed your mind.
On return of the products, you must pay the return cost yourself. The trader always pays the return cost of replacement products.
When using your right of return, the trader must pay back what you paid for the product, as well as a reasonable compensation for your costs of returning the product, within 30 days from the date on which the trader received your notification of return. If the trader fails to collect the product or material, or fails to fulfill his financial obligations within three months from the date when the return became effective, you have the right to retain the product or material without paying.
Obligation of delivery:
The trader must provide the products, or if this regards a service, complete the contract, within 30 days from the date you made your order. However, it is possible to agree on another reasonable deadline for delivery. If the trader fails to deliver on time, and you are not responsible for this, you have the right to terminate the contract. If the product you bought is faulty, or if the service is not conducted in a professional manner, you are entitled to complain under the Consumer Protection Act and Consumer Service.
If you cancel the contract, the trader is obliged to return what you have paid. This is to happen as soon as possible, but no later than 30 days from the date on which the trader received your notice of cancellation.